FAQ
Most frequently asked questions answered!
Below you will find an overview!
What distinguishes us?
We provide personalised solutions and ensure that every customer receives first-class service tailored to their needs.
Is the website user-friendly?
Our website is designed for easy navigation, so you can quickly and efficiently find the information you need.
Can you trust our partners?
We work together with reliable high-quality partners to provide you with dependable top-quality products and services.
What support do we offer?
We offer 24/7 support through various channels, including live chat, email, and phone, to assist with any queries.
How is your data secured?
Your data is protected by advanced encryption and security protocols, ensuring that your personal information is safe.
Are your products in stock?
We regularly update our stock. If a particular product is nearly sold out, our webshop will indicate this when you click on the desired product.
Can I also place a large order?
If there is not enough stock, you can submit a request for a larger order via the contact form.
Can I return my order?
As we primarily sell food, it is not possible to return your order.
Can I also have my own packaging filled?
In our pop-up, it is possible to bring your own jars for filling with the herb mixes. Unfortunately, we cannot facilitate this through our webshop. However, we always work with sustainable materials, so you can easily give these materials a new life.
How can I reach you with all my questions?
You can always get in touch via the contact form. However, you can also contact us three separately via our phone numbers.
+32 494 88 85 60 (Kjelle Revets)
+32 471 44 83 88 (Sarah Vandeplas)
+32 492 78 94 80 (Ilona Cuppens)
Where is your pop-up or collection point?
We are opening two physical stores between February and March. You can find us in Quartier Blue Hasselt or in Shopping 1 Genk.
Are your products sustainable?
Yes! We strive to meet the three pillars of sustainability! Our ingredients are organic and/or local, our packaging is reusable/recyclable, and we collaborate with Hasp-O Zuid for the packaging of the materials. This is a school for special education, where the students continuously gain new experiences by packaging these materials.