Privacy Policy
At Jar&Joy (hereinafter referred to as "we", "us", "our"), we respect the privacy of our customers and visitors to our website. This privacy policy explains how we collect, use, store, and protect personal data, in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy legislation.
What data do we collect?
We may collect the following personal data when you use our services or place an order through our webshop:
- Personal identification details: name, address, email address, telephone number
- Payment details: payment card information or bank details (via secure payment providers)
- Account information: if applicable – username and password
- Location data: IP address, country
- Technical data: browser information, website usage
- Preferences: your preferences for products, communication and marketing (if you have given consent for this)
How do we collect your data?
We collect personal data in various ways, including:
- When you place an order through our webshop
- When you subscribe to our newsletter
- When you fill in a contact form or contact us directly
- Via cookies when you visit our website
Why do we collect your data?
We use your data solely for:
- The processing and delivery of your order
- Customer service and follow-up of your questions
- Sending newsletters and promotions (only with your consent)
- Improving our website and services
- Compliance with legal obligations (such as accounting)
Who do we share your data with?
Your personal data will only be shared if this is necessary:
- For processing payments via recognised payment services
- For the delivery of your order via external delivery services (such as Bpost or DHL)
- If we are legally required to share certain information with government authorities
We ensure that all external parties we collaborate with handle your data in a safe and legally compliant manner.
How do we secure your data?
We take appropriate measures to protect your data:
- Your data is stored on secure servers
- Payment information is processed through encrypted, secure payment environments
- Only authorised staff have access to your data
How long do we keep your data?
We do not keep your data longer than necessary, unless the law prescribes otherwise.
- Customer information: up to 5 years after your last contact, unless you request removal earlier
- Payment details: in accordance with the statutory retention periods for accounting
Your rights
You have the right at any time to:
- View your data
- To have incorrect data corrected
- To have your data deleted
- To limit the processing of your data
- To object to the use of your data (e.g. for marketing)
- To request and transfer your data to another party
Would you like to exercise one of these rights? Please contact us.
Changes to this policy
We reserve the right to amend this privacy policy. Any changes will be published on this page. We recommend that you review this policy regularly.
Contact
For questions about this privacy policy or to exercise your rights, you can contact us via:
Jar&Joy
Agoralaan, Gebouw B, 3590 Diepenbeek, België